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Order Problems

4

I didn’t get my free downloadable Send Off Display Kit
I ordered three boxes, but only got two, why?
I placed my order but the free Sparkler Send Off Display Kit is missing
My package was lost or damaged in transit. What should I do?

Product Related

19

How do I edit and customize a send off kit?
How long are the 36 inch sparklers?
How many sparklers should I order?
What sparkler size should I order?

Send Off Display Kits

How big are the files?
How do I edit and customize a send off kit?
How should I cut the paper after printing?
What is the Girls Not Brides certificate?
What kind of paper should I use?

Wedding Sparklers

Can I expedite shipping for sparklers?
Can you ship sparklers to Hawaii, Alaska or Outside the United States?
How long are the 36 inch sparklers?
How many sparklers are in a box?
How many sparklers should I order?
Is it OK to ship sparklers?
What is the difference between Radiant™ sparklers and other sparklers?
What shipping method do you use for sparklers?
What sparkler size should I order?
Why do you only ship sparklers via UPS/FedEx/USPS Ground?

Shipping & Returns

10

Can I expedite shipping for sparklers?
Can you ship sparklers to Hawaii, Alaska or Outside the United States?
Do you ship to PO Boxes?
How much does shipping cost?
I don’t have the original shipping box for my return … what should I do?
I returned sparklers for a refund. When will I see the credit to my card or account?
My package was lost or damaged in transit. What should I do?
What shipping method do you use for sparklers?
When will my order arrive?
Why do you only ship sparklers via UPS/FedEx/USPS Ground?

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Frequently Asked Questions
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Send Off Display Kits
How should I cut the paper after printing?

How should I cut the paper after printing?

Paper cutters & trimmers are easiest, but regular ol’ scissors work just fine!

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Updated on February 16, 2021

How big are the files?

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