Frequently Asked Questions

Follow the steps below to customize the PDF printables for your wedding.

1. Open the PDF inside of Adobe Acrobat Reader.
   1. Don’t have Adobe Reader? Free download can be found at www.get.adobe.com/reader
2. Click on the text you want to edit.
3. Add your names, time, and date.
4. If you want to change the font size, font style, or color, open the properties menu by clicking ctrl + E (cmd + E on Mac).
5. On the properties menu you can change the look of the font.
   1. If changing font type, make sure to change all of the editable areas!
6. Save your PDF and print at actual size.

There are 48 sparklers per box.

Radiant™ sparklers are brighter, create less smoke and are made of stiffer wires than other sparklers. And the 5-minute sparkler burns longer than any other sparkler in the United States. All these factors work together to produce the best sparkler photos.

They are 36 inches long and burn for 3 to 3.5 minutes.

If you don’t have the original box that it was shipped in… that’s okay. You can use any box as long as you include a notice on the outside of the box that says “NOVELTIES, NOT REGULATED, EXCEPT WHEN TRANSPORTED BY AIR, WHEN IN CONFORMANCE WITH APA STANDARD 87-1.

You can send the return to our warehouse at 45 Industrial Drive, Vienna IL, 62995.

Orders placed before 2pm CST, Monday-Friday ship the same day. We don’t ship Saturday or Sunday because our warehouse is closed on those days.

We ship use ground shipping because the US Department of Transportation only allows ground shipping for sparklers.

Here’s an estimated delivery map.  It shows how many days it takes packages to get delivered via Ground Shipping via UPS and Fedex.

*Please note that all delivery days provided are estimates since both Fedex & UPS Ground do not offer guaranteed delivery dates.

It REALLY stinks when packages are lost or damaged in transit. That’s why we do everything possible to ensure that our packages withstand the rigors of cross-country shipping.  Despite this, packages are occasionally lost or damaged in transit after we hand it over to UPS, FEDEX, or USPS.  Fortunately, all shipments are insured against these things.  So if your package arrives damaged, simply fill out the form on this page and we’ll file a claim with the shipping vendor immediately. Every shipping company has a different process for investigating lost/damage claims, so we’ll do our best to keep you in informed when they notify us of their progress.  Once the claim is resolved, we’ll send a replacement immediately.  PLEASE NOTE: Shipping vendors typically require the recipient’s phone number before investigating a claim.  So we’ll need to get yours if you didn’t include during checkout.

We aim to make the return process as easy as possible. Once we receive your return, it’s inspected by a warehouse associate to ensure that it meets the requirements in our return policy as documented on the Shipping & Returns page. If everything looks good, your refund will be processed within 24 hours and we’ll send an email confirmation. It typically takes 1-3 business days to post with your banking institution.

When ordering our #20 or #36 sparklers they can be packaged tighter for safer shipping. It is highly possible that your order was packaged tight. Please open your boxes completely to check and see if this is the case. If after opening the entire order, you are still missing sparklers please contact us and we will make it right.

Unlike other consumer fireworks, sparklers are classified as NOVELTIES by the federal government which means they can legally be shipped via ground methods.

No. We can’t ship to PO Boxes.

No, due to shipping regulations, we can only ship sparklers to the lower 48 states.

No. Unfortunately, the United States Department of Transportation only allows sparklers to be shipped via ground shipping. But if you order by 2pm CST, Monday-Friday, we’ll ship your order the same day. All orders placed after 2pm CST will ship the following business day.

We ship via UPS/FedEx/USPS Ground because it’s the only shipping method legally allowed for sparklers.

We only ship via ground methods due to shipping restrictions by the United States Department of Transportation. It’s impossible for us to ship any other way.

Shipping is always FREE in the lower 48 states.

It REALLY stinks when packages are lost or damaged in transit. That’s why we do everything possible to ensure that our packages withstand the rigors of cross-country shipping.  Despite this, packages are occasionally lost or damaged in transit after we hand it over to UPS, FEDEX, or USPS.  Fortunately, all shipments are insured against these things.  So if your package arrives damaged, simply fill out the form on this page and we’ll file a claim with the shipping vendor immediately. Every shipping company has a different process for investigating lost/damage claims, so we’ll do our best to keep you in informed when they notify us of their progress.  Once the claim is resolved, we’ll send a replacement immediately.  PLEASE NOTE: Shipping vendors typically require the recipient’s phone number before investigating a claim.  So we’ll need to get yours if you didn’t include during checkout.

The send off kits include downloadable pdf’s that you download on your computer, edit, and print. Your email receipt includes links & instructions describing how to download and customize the kit. If you can’t find it, simply fill out the form on this page and tell us which send off kit you want. One of our Customer Support Specialists will send you the free kit ASAP during normal hours.

No worries, we’ll get that over to you ASAP. Just fill out the form on this page and tell us which send off kit you’d like to receive. One of our Customer Support Specialists will send you the free kit ASAP during normal hours.