FAQ

Orders placed before 2pm CST, Monday-Friday ship the same day. We don’t ship Saturday or Sunday because our warehouse is closed on those days.

We ship everything via Fedex Ground because the US Department of Transportation only allows ground shipping for sparklers.

Here’s an estimated delivery map from Fedex.  It shows how many days it takes packages to get delivered via Fedex Ground.

We got you covered on shipping. We ship anywhere in the lower 48 states completely free.

We only ship via ground methods due to shipping restrictions by the United States Department of Transportation. It’s impossible for us to ship any other way.

We ship via UPS/FedEx/USPS Ground because it’s the only shipping method legally allowed for sparklers.

No. Unfortunately, the United States Department of Transportation only allows sparklers to be shipped via ground shipping. But if you order by 2pm CST, Monday-Friday, we’ll ship your order the same day. All orders placed after 2pm CST will ship the following business day.

No, due to shipping regulations, we can only ship to the lower 48 states.

No. We can’t ship to PO Boxes.

Unlike other consumer fireworks, sparklers are classified as NOVELTIES by the federal government which means they can legally be shipped via ground methods.

When ordering our #20 or #36 sparklers they can be packaged tighter for safer shipping. It is highly possible that your order was packaged tight. Please open your boxes completely to check and see if this is the case. If after opening the entire order, you are still missing sparklers please contact us and we will make it right.

They are 36 inches long and burn for 3 to 3.5 minutes.

Radiant™ sparklers are brighter, create less smoke and are made of stiffer wires than other sparklers. And the 5-minute sparkler burns longer than any other sparkler in the United States. All these factors work together to produce the best sparkler photos.

There are 48 sparklers per box.

No worries, we will get that for you. Just fill out the form on this page and tell us your order number and the email address you used when ordering. We’ll follow up and send you the free kit ASAP during normal hours or our next business day if after hours.

This kit includes downloadable pdf’s. You can download it on your computer. You should have received an email from us with instructions on how to download the kit when you placed your order. If you can’t find it, contact us and we’ll help you out.

Once we receive your returned package it is inspected by our warehouse staff and the quality of the return is documented. If the return is documented as satisfactory (meaning it meets the return policy listed on the website) your refund will be granted the same business day. It may take a day or so more to post with your banking institution.

We apologize this happened. We will work to get you what you need. Please send us your your order number and email using the form on this page. A representative from Bride Envy will contact you as soon as possible. This is an issue that can easily be resolved.

Getting a refund is a breeze.  Just answer three little questions and we’ll authorize the return for a full refund.

Question #1 – Is the product unused and undamaged (all 48 sparklers in the box are present, unused and undamaged)?

Question #2 – Is the packaging undamaged and in the same condition as you received it (unripped, untorn, undamaged, etc)?

Question #3 – Will you be sending back the products in their original shipping boxes?

Just fill out the form on this page with answers to those three questions and we’ll process your return immediately.